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Shipping Information

General Shipping Information

Shipping Times

We do our best to ship all orders as quickly as possible.

Expedited Shipping

Our order cutoff time for expedited shipments is 10:00AM EST Monday through Friday. Any order placed after the cutoff time may be shipped the following business day. Please add an additional business day to the ETA estimator in your shopping cart if your order is placed after 10:00AM EST. Please note, UPS does not deliver expedited services over the weekend.

All other Shipping Options

For Flex Choice, USPS, and UPS Ground shipments, please allow 1-2 business days for all in-stock items to be shipped. For international customers, please allow an additional business day for processing.

Discounted Shipping

We do our very best to provide affordable shipping options. Some items may include a Flex Shipping Credit. This credit is applied to your order total in your cart. Applicable items include some airplane kits and many over-sized items.


In Store Pickup

We are happy to allow orders to be picked up at our warehouse. Please place an order online or over the phone and simply select “In Store Pickup” as the shipping option when you checkout. We will send you an email notification to let you know that your order is ready for pickup. Once you have received that email, you can pick up your order at our warehouse location during these hours:

Day Morning Pickup Afternoon Pickup
Monday Unavailable 1:00PM – 3:30PM
Tuesday – Friday 10:30AM – 12:00pm 1:00PM – 3:30PM

We DO NOT have a storefront and we do NOT have models on display.


Domestic Shipping (48 Continental United States)

Shipping Methods (48 Continental United States)

Free Shipping

Certain products such as the Aura 8 and Aura Professional ship for FREE!

*48 Continental United States only.

UPS

UPS Ground service is available for any product. UPS Next Day and Second Day services are available for items that can be air shipped. Please note, UPS shipments must be shipped to a physical address (P.O. boxes are NOT permitted).

USPS

United States Postal Services (First Class Mail and Priority Mail) are available for smaller packages. USPS shipments can be shipped to a PO box

Flex Choice

Flex Choice may offer the best pricing depending on the item(s) and geographic location the order is being shipped to. Flex Choice utilizes UPS and/or USPS services, to provide an economical shipping option. Please note, Flex Choice shipments must ship to a physical address (PO boxes are NOT permitted).


International Shipping (Including Alaska and Hawaii)

We strive to support our customers worldwide and can ship the majority of our products to various locations throughout the world. Please note, the receiver of any international shipment is responsible for any import taxes, duties and/or brokerage fees that may be applied to your shipment.

Canada

We are now pleased to offer UPS and USPS shipping to Canada directly through our website! Simply add the items to your cart and proceed to the checkout page to see the shipping costs

Shipping Methods

UPS

UPS Standard International is available for any product. UPS WorldWide Saver service is also available for items that can air shipped. WorldWide Saver service INCLUDES the UPS Brokerage fee.

USPS

United States Postal Services (International First Class Mail and International Priority Mail) are available for smaller packages. See pricing in the cart.

*Flex Innovations reserves the right to upgrade your shipping selection IF a faster and more economical shipping option with the same carrier exists.

Other Locations

Please note, we do not sell directly to the locations listed below. If you live in one of these locations, please contact the distributor in your area.

Australia – OMP
Europe (except the UK) – Lindinger
Israel – Hobby Guy
Malaysia – Stable Flex Solutions
Pakistan – ArtTech Hobbies
Phillipines – MightyBlue Hobby Shop
Taiwan – FNRC
United Arab Emirates – RC Gadgetz
United Kingdom – Aerobatx
United States – Alaska – Anchorage House of Hobbies – Anchorage


Need an International Shipping Quote?

If you do not live in one of the above listed locations, fill out the form below to get a shipping quote. Please provide your exact mailing address and list all products you wish to purchase, including small parts. If information is not complete or correct, it may delay getting you a quote and/or require further communication.